At Vons, we strive to always deliver the freshest produce possible.
If you're not completely satisfied with your purchase, here's how you can
contact us so we can make it right.

Shop what's in season

Vons Guarantee FAQs

1. Which products are covered under the money back guarantee?

All produce items are covered under our money back guarantee.

2. For which kind of reasons can I request my money back?

If you’re not 100% satisfied with the freshness of your produce, you can request a full refund.

3. How do I go about requesting a refund?

Talk to a store associate in one of our Vons locations or contact us via phone, web, mail or chat

4. I purchased in store and when I got home my items weren’t fresh. How can I request money back?

You can bring your items back to the store with a receipt, if you have it, or you can contact us via phone, web or mail.

5. I ordered through a delivery food service (e.g. Instacart, UberEats, Doordash) and my items aren’t fresh – how can I request money back?

If you ordered through a 3rd party, you may request a refund through that party or come into any Vons store. You may also contact us via phone, web, mail or chat.

6. How can I request a refund for an online order (Drive Up & Go or Delivery)?

If you are not satisfied, for any reason, with any item except those noted below, that you purchase through the Online Grocery Ordering Service, you can return it for a full refund or credit on account. Notify the driver upon delivery of your order (or the Store Associate upon pick up of your order), or contact us within seven days after your delivery or pick up. Note that certain items, including baby formula, alcoholic beverages, and tobacco products cannot be returned or refunded once you have accepted delivery or picked up your order. For any qualifying refund, we will issue a credit to the payment method used to purchase the item or, if you choose, you may receive a credit on account that can be applied to your next online order. Please note that this satisfaction guarantee does not cover damage caused by improper use, storage, or accidents after delivery or pick up, or any ordinary wear and tear on durable goods. You may have certain rights under manufacturers’ warranties (if applicable).

Southwest Division Refund Policy

Refunds with receipt

All refunds over $25.00 will require a manager’s approval.

Refunds without receipts

All refunds under $25.00 without a receipt will be refunded in cash, gift card, or refunded to original tender. Over $25 will require manager approval.

The Store Manager reserves the right to use discretion regarding refunds.

Refund Policy Process

  • As much as possible, the item to be refunded should be scanned at the  register during the refund transaction. If that is not an option, the amount will need to be manually entered into the correct department.
  • Any refund that is going back on a customer’s credit card will require a signature of approval regardless of the dollar amount. Pin based Debit Card will be refunded as cash.
  • Transactions over $9.99 will require a refund slip to be filled out that includes a customer signature, followed by a name, telephone number, and manager signature.
  • Transactions purchased SNAP/food stamps or Healthy Savings must be credited back to original tender.
  • WIC refunds may be exchanged for the same product or other approved WIC item for the same or lesser value.
  • All refund transactions must have the original receipt secured in the check stand till for reconciliation. If the customer wants to keep the original, the cashier must make a copy of the receipt and secure it in the till.